CBath will replace all damaged or incorrect items within 14 days of delivery. Please inspect the items within this timeline and call (888) 595-9232 to report any damage/error and acquire a Return Merchandise Authorization Number. Damaged or incorrect item(s) will be replaced at the time the report is made, if the report is filed within 14 days of delivery.
Return and Exchange Policy
Due to the nature of products, we cannot resell any return merchandise(s) which had been installed or used. Therefore, please read carefully about the return and exchange policies below:
For all return merchandise, all must obtain an RMA# before upon returning; Returns without notification nor RMA# will not be refunded.
For any product being returned is in brand new condition or never been used before, refund will be issued in the form of the original payment method or a company check for the total amount paid excluding shipping & handling cost.
For any product being returned indicated the condition of previous installation or usage, store credit will be issued for the total amount paid excluding shipping & handling cost.
If the returned merchandise is damaged during transit while returning to us, CBath.com will not be responsible and the RMA will not be processed. Buyers should file claim from the shipping carrier on their own behalf.
Buyer is responsible for all return shipping cost. Shipping and handling will not be refunded in any case.
We do NOT accept return from international buyers.
All returns made within 30 days from date of receipt, refund will be made on the product purchase price minus any original shipping charges and subjected to 15% restocking fee.
Returns made after 30 days from date of receipt, refund will be made on the product purchase price minus any original shipping charges and subjected to 20% restocking fee.
All returns beyond 60 days will NOT be acceptable.
Returned items must not have any signs of abuse or intentional damage.
We carefully inspect returned items upon receipt before issuing refunds, credits, or exchanges.
Merchandise should be carefully packed and insured for the full purchase price and shipped via a traceable means (e.g. UPS or USPS with Delivery Confirmation). If you are not sure about the return shipping choice, you can always contact us for the preferred carrier.
Absolutely no walk-in return/replacement service will be accepted unless the item is picked up from the sales location.Buyer is responsible for all return shipping charges.Short-shipments, DOA (Dead On Arrival) and Deviations products must be reported within 5 days from delivered date
.All defective products will be replaced within the appropriate warranty period. Refund or store credit will be issued if the replacement is not available and the item is defective.
For products sold with "Free Shipping", the actual freight cost to originally ship the product to your ship-to address will be deducted from your refund.
Disclaimer: We are not responsible for any merchandise with the following terms:
We are not responsible for any losses in the mail while returning returned merchandise.
Merchandise should be properly packed and insured with the carrier for the full amount of purchase.
Any used item will be refused and returned at buyer's cost.
If you need to return or exchange the product, please call us at 888-595-9232 or email us at firstname.lastname@example.org to obtain a RMA# (return merchandise authorization #). We will contact you once we are ready for you to return or exchange the product. We reserves the rights to refuse your request on return or exchange.